Order Information What is my order status?
To see the status of your open orders, on the Home page, under Order Views, choose the Open Orders link. If you still have more questions, please call your PADI Sales and Business Development Consultant at (800) 729-7234 ext. 2440. What payment methods do you except?
We accept Visa, MasterCard, Discover and American Express. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.
It is not possible to use promotional discounts, credits or Net 30 terms online. Please contact your PADI Sales and Business Development Consultant to use one of these methods. When will my credit card be charged?
We will charge your card at the time the order is placed for the items that are currently available. Anything backordered will be charged when the backorder ships. How will the charge appear on my credit card statement?
The charge will appear on your credit card as: PADI Americas Do I have to pay sales tax?
We charge applicable sales tax unless you have resellers license or tax exemption certificate on file with us. To submit a resellers license or tax-exemption form, please email to the Accounting Department at [email protected]. Please include your member number and ensure the address on the certificate matches your billing or shipping address. I need a copy of my invoice.
To print an invoice click on Account (top center) then click on Orders. For billing questions, please contact the Accounting Department at (800)729-7234, ext. 2216. I forgot my password.
Please call PADI Customer Service at (800) 729-7234 ext. 2495 to get your password. Product is Out of Stock.
Please contact your PADI Sales and Business Development Consultant (800) 729-7234 ext. 2440 regarding product availability. Can I order without a credit card?
No. Orders online can only be placed with credit cards. | | What address should I enter in the billing information screen?
For credit card verification, you must enter the address exactly as it appears on your credit card statement. You do not need to enter a middle name or initial. How do I enter a shipping address?
When you have completed adding items to your shopping cart and have chosen to proceed to checkout, the checkout screen will have your shipping address pre-entered for your convenience. If you would like to ship the order to an alternate shipping address, please choose it from the drop-down box on the checkout screen. The alternate shipping addresses cannot be modified on the checkout screen. If you need to add an additional alternate shipping address, please call your PADI Sales and Business Development Consultant at (800) 729-7234 ext. 2440.
It is against PADI Policy to "drop ship" products to students. You may only ship items to a personal shipping address (such as your home or business address) or a freight forwarder. NOTE: DHL, UPS and Fed Ex DO NOT DELIVER TO P.O. BOXES. If you are shipping to a PO Box – you MUST select USPS for method of shipping.
Some carriers may have additional shipping requirements for International shipments. Please inquire with the carrier for special handling instructions and documentation. Should I put spaces or dashes in the credit card number?
No. Your card number should be entered in as a continuous string of numbers. Why are you not accepting my credit card?
There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card processing system, either on our end or your bank’s end, may have encountered a machine error. If you do have problems, try using another credit card or contact your PADI Sales and Business Development Consultant at (800) 729-7234 ext. 2440 with an alternate payment method. You can also try contacting your bank to help you resolve an expired or limit issue. Where can I enter a discount code? Can I apply account credit?
The online shopping cart cannot accept discount codes or apply account credit. Please contact your PADI Sales and Business Development Consultant to place an order using a discount code or account credit. How do I start a new order?
You can start a new order simply by choosing a product category like ‘Courses & Programs’ on the top of the page and then choose a sub-category and then adding an item to a Cart. | | How to Order?
On-Line:
Shopping on our website is like shopping from our catalog. Explore our easy-to-use website and when you are ready; be assured that ordering on-line is secure and easy. When your order is completed, an order confirmation page will be displayed with all the information regarding your order, including your order number. Please save or print this page for your record. A copy of the order confirmation will be emailed to you for you records.
By Phone:
Call (800) 729-7234, ext. 2440 Monday through Thursday between 7:00 a.m. and 5:00 p.m. PST, Friday until 4:00 p.m.
By E-mail:
Please email your PADI Sales and Business Development Consultant. Can I save my cart?
Yes. You can save your cart by entering a name for the cart in “Enter Cart Name” box in the Top Left Hand corner of the Cart below the title “Shopping Cart”. Once you save the cart, you can access it from the “My Account” page by clicking on “Saved Carts”. Can I add items to my order after I have placed the order?
Unfortunately, once the order is processed, it is immediately sent to the shipping department and cannot be changed in the system. | | Shipping Information When will my order ship?
Orders are shipped Monday through Friday excluding holidays. If you require your materials within a short timeline, please contact your PADI Sales and Business Development Consultant to ensure your materials arrive when you need them.
We pledge to ship your order within 24 business hours of processing. Orders submitted after 1:00 pm Pacific Time will be processed by the shipping department the following business day. For example, an order entered via this website at 2pm on Wednesday will not be processed until Thursday morning. Do not leave shipping to chance! When in doubt, contact your PADI Sales and Business Development Consultant before placing your order online.
Has my order shipped?
To check the shipping status of your order, please go to the Account page and click on Orders. If the order has shipped, the “Order type” column for the specific order will be marked “Shipped”. How do I get my tracking number?
You will receive an email from PADI when the order is shipped. This email will contain the shipping information along with the associated tracking number. If you do not receive an order confirmation email with these details, please call your PADI Regional Training Consultant at (800) 729-7234 ext. 2440. Do you ship to my country?
We ship to all states and territories of the United States, Caribbean, Mexico, Central and South America. I live outside the US. Will I have to pay customs fees?
If you live outside the United States, custom and tariff fees may apply according to your countries import laws. These fees are not collected by this company, and this company does not have control of these fees. Do you ship backorders?
Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. If the quantity available is zero, the item will not be available to order on-line.
There may also be times when item availability is limited. If we do not have sufficient inventory to fill your order, a notice will appear at the top of the screen alerting you that the amount requested has been reduced to stock on hand.
In either case, please contact your PADI Sales and Business Development Consultant at (800) 729-7234 ext. 2440. He/she will be able to assist you with the order and provide you with information regarding product availability. | | Can I change my shipping address?
Unfortunately, you cannot change your shipping address after your order has been submitted. The order is immediately sent to the shipping department and can no longer be changed by our system. If your package is not successfully delivered, it will be returned to the warehouse and a credit will be made to your account. Please see the Returns and Cancellations section for additional information. Can I change my shipping method?
Unfortunately, you can not change your shipping method after your order has been submitted. The order is immediately sent to the shipping department and can no longer be changed by our system. What are your Shipping Methods?
Depending on your address, you may choose from FedEx Ground, UPS, USPS, FedEx Next Day AM, FedEx Next Day PM, FedEx 2 Day, FedEx 3 Day and FedEx International or DHL For International services. Fed Ex is our preferred shipping carrier. What is your minimum for free shipping? For orders of $250 or more, PADI will pay freight for the following destinations and shipping methods:
Domestic US:
Continental States: Fed Ex Ground
Hawaii and Alaska: Fed Ex 2nd Day
US Territories:
US Virgin Islands: USPS Priority Mail
APO/FPO: USPS Priority Mail
Puerto Rico: DHL
Guam, Saipan, Micronesia: Fed Ex Int'l
| Orders must be placed before Noon Pacific time for same day shipping. | Returns and Cancellations What is your Return/Refund Policy?
PADI Product Satisfaction Guarantee
KEEP YOUR INVOICE
If for any reason you are not satisfied with your PADI materials, just let us know within 180 days of purchase and we’ll take them back. Please contact your PADI Sales and Business Development Consultant at (800) 729-7234 ext. 2440. For a list of the Sales and Business Development Consultant email addresses, please see the contact us page. Return Policy * All returns must reference the original PADI invoice or order number. Items returned without the original invoice/order number may create a delay in processing your return.
* To initiate a return, request a Return Merchandise Authorization Number (RMA) from your PADI Regional Training Consultant.
* Please contact your PADI Regional Training Consultant before returning any items for credit. AN RMA NUMBER IS REQUIRED TO ENSURE PROPER CREDIT FOR THE RETURN.
* Once you have obtained an RMA number, please note these important points:
- The RMA number must be clearly written on the outside of the package(s).
- Only those items referenced are approved for return.
- Returns must be received within 30 days of receipt of the RMA number.
- The Return Authorization expires 30 days from the date of issue.
- Any changes to the item(s) being returned or expiration date of the RMA can only be made by contacting your PADI Sales and Business Development Consultant.
- Ship product via traceable method and retain the tracking number in the event that the package is delayed/lost in transit. PADI cannot issue credit for delayed or non-delivered product.
- A 15% handling and restocking fee may be deducted from the credit total.
- PADI will pay the shipping for any returns involving damaged product, defective product or an error caused by PADI. A return shipping label will be provided when appropriate.
- Components of kits will not be accepted for credit, but may be exchanged. | | Can I cancel my order? – How do I cancel my order?
Due to the expedited manner in which our orders are sent to the Shipping Department, we cannot cancel orders. Once the order ships, you will have to refuse the package if you change your mind after the order has been placed and then contact your PADI Sales and Business Development Consultant for further details regarding your credit. How do I request a RMA or Refund?
Please contact your PADI Sales and Business Development Consultant at (800) 729-7234 ext. 2440. For a list of Sales and Business Development Consultant email addresses, please see the contact us page. When will the credit appear on my credit card?
Credit will appear on your credit card or on your PADI account after the material is received back at PADI. |
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